Captain Paint Brush

Processing Time : Orders are processed within 1-2 business days.

Shipping Time: Delivery typically takes 3-5 business days, depending on your location.

Shipping Rates: Shipping is free for orders over 1500rs . For orders under 1500rs, a flat shipping rate of 200rs applies.

International Shipping : Currently, we only ship within
pakistan .

Order Tracking : Once your order is shipped, you will receive a tracking number via email.

Delivery Issues : If there are any issues with your delivery, please contact us at sagapaintaccs@gmail.com or
03141675125

Feel free to customize it to better fit your specific needs and policies!

At SagaOnline.pk , we value your satisfaction and strive to ensure you have the best shopping experience with us. If you're not completely satisfied with your purchase, our return policy makes it easy for you to return or exchange items.

Easy Returns
- 7-Day Return Window: You have 7 days from the date of purchase to return any item.
- No Questions Asked : We accept returns for any reason, no questions asked.
- Hassle-Free Process : Simply contact our customer service team to initiate the return process.

Conditions
- Items must be in their original condition, unused, and with all original packaging.
- Proof of purchase (receipt or order confirmation) is required.

Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
-Exchanges : If you prefer an exchange, we'll ship the new item as soon as we receive your return.

Shipping
- Free Return Shipping : We offer free return shipping for all domestic orders. A prepaid shipping label will be provided upon request.
- International Returns : Customers are responsible for return shipping costs on international orders.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including covering return shipping costs.

Contact Us
For any questions or to initiate a return, please reach out to our customer service team at:

-Email : sagapaintaccs@gmail.com
- Phone: 03141675125

Thank you for shopping with SagaOnline.pk We appreciate your business and are here to ensure you are completely satisfied with your purchase.

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General Questions

Q: What types of products do you offer?
A: We offer a wide range of products including paints, paint tools, waterproofing products, and general accessories for home improvement and maintenance.

Q: How can I contact customer support?
A: You can contact our customer support team via email at sagapaintaccs@gmail.com or call us at 03141675125 .

Q: What types of paint do you sell?
A: We sell various types of paint including interior and exterior paints, primers, and specialty paints. We carry both water-based and oil-based paints.

Q: How do I choose the right paint color?
A: We offer color swatches and samples to help you choose the perfect color. You can also use our online color matching tool.

Q: What paint tools do you offer?
A: We offer a wide range of paint tools including brushes, rollers, paint sprayers, and other accessories like painter's tape and drop cloths.

Q: How do I clean my paint tools after use?
A: For water-based paints, clean your tools with soap and water. For oil-based paints, use mineral spirits or paint thinner. Always follow the manufacturer’s instructions on the paint can.

Waterproofing Products

Q: What types of waterproofing products do you offer?
A: We offer a variety of waterproofing products including sealants, coatings, and membranes suitable for roofs, basements, and other areas prone to leakage.

Q: How do I apply waterproofing products?
A: Application methods vary by product. Generally, ensure the surface is clean and dry, apply the product evenly, and allow it to cure as per the instructions. Detailed instructions are provided with each product.

Q: Can I use your waterproofing products on my roof?
A: Yes, we have several waterproofing agents specifically designed for roof applications to prevent leaks and extend the life of your roof.

General Accessories

Q: What other accessories do you offer?
A: We offer a range of accessories such as ladders, sandpaper, protective gear, and cleaning supplies to assist with your DIY projects.

Q: Are your products eco-friendly?
A: We strive to offer eco-friendly and low-VOC options. Look for the eco-friendly label on our product listings.

Ordering and Shipping

Q: How do I place an order?
A: Browse our website, add items to your cart, and proceed to checkout. You can create an account for faster checkout in the future.

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods as listed at checkout.

Q: Do you offer international shipping?
A: Currently, we offer shipping within [your shipping regions]. We are working on expanding our shipping options.

Q: What is your return policy?
A: We accept returns within [number] days of purchase for unused and unopened products. Please visit our Returns page for more details.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.

Feel free to customize these questions and answers to fit your specific products and policies.